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Title
Text copied to clipboard!Attendant
Description
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We are looking for a dedicated and communicative Attendant to work in customer service, ensuring a positive and efficient experience. The Attendant will be responsible for receiving, guiding, and assisting customers by answering questions, solving problems, and promoting the company's products or services. This professional should have interpersonal skills, patience, and the ability to work in a team, as well as being proactive in identifying customer needs. The Attendant plays a key role in building the company's image, often being the first point of contact with the public. Their activities include in-person, telephone, or digital service, recording information, forwarding requests, and providing basic administrative support. We seek someone committed to quality service, able to handle different customer profiles, and willing to learn and develop continuously. If you have good communication skills, organization, and enjoy working with people, this position is for you.
Responsibilities
Text copied to clipboard!- Attend customers in person, by phone, or online.
- Provide clear and accurate information about products and services.
- Record requests and forward them to responsible departments.
- Resolve customer doubts and problems efficiently.
- Keep the service environment organized and pleasant.
- Collaborate with the team to improve service processes.
- Record customer feedback and suggestions.
- Meet established goals and quality standards.
- Stay updated on company news and promotions.
- Ensure customer satisfaction and loyalty.
Requirements
Text copied to clipboard!- High school diploma.
- Good verbal and written communication.
- Ability to deal with the public.
- Organization and attention to detail.
- Ability to work in a team.
- Basic computer knowledge.
- Proactivity and initiative.
- Flexible schedule.
- Previous customer service experience is a plus.
- Availability for training.
Potential interview questions
Text copied to clipboard!- How do you handle dissatisfied customers?
- Do you have experience in customer service?
- How do you organize your daily tasks?
- Are you available to work flexible hours?
- How do you react to pressure situations?
- Which service tools have you used?
- How do you ensure customer satisfaction?
- Do you prefer in-person or digital service? Why?
- How do you stay motivated at work?
- Describe a situation where you solved a problem for a customer.
